Cancellation Policy

You may cancel a confirmed airport transfer without a cancellation charge when the cancellation request is received at least 24 hours before the scheduled pickup time.

If a payment has already been captured, an eligible refund is returned through an appropriate payment method after the cancellation is validated. Processing time may depend on the payment provider or banking network.

A cancellation received less than 24 hours before pickup, or a no-show where the customer cannot be reached and does not present for the confirmed service, may be non-refundable because a driver and vehicle have already been reserved. Any exception is assessed according to the circumstances and costs already incurred.

A flight delay is not automatically treated as a customer cancellation. When a correct flight number has been supplied, we may monitor available flight information and coordinate the pickup where reasonably possible. A cancelled or materially rescheduled flight should be reported to us as soon as possible so the booking can be reviewed.

Self-drive rental, car-with-driver, private chauffeur and custom itineraries can involve vehicle reservation, deposits, delivery or multi-day commitments. Their cancellation and deposit rules are confirmed in the written quote or rental agreement before payment. Those specific terms apply to that booking.

Send the booking reference and cancellation request by WhatsApp or email using the contact information below. The effective cancellation time is when the request is received by our support channel.

If Teranga Airport Transfer cannot perform a confirmed prepaid service and no acceptable replacement is agreed, the amount paid for the unperformed service will be eligible for refund. This does not apply where service failure results from a customer no-show, prohibited conduct or another exclusion stated in the applicable booking terms.